German Data Team Manager

Amazon Development Center Germany
Aachen oder Berlin
Deutschland
1. Februar 2016
Job Description

Amazon Kindle is a revolutionary reading device, the #1 best-selling product on all of Amazon, and one of the most innovative and fast growing businesses at Amazon. Amazon has also developed significant digital and mobile businesses including Amazon MP3, Amazon Video on Demand, IMDB, Amazon Mobile store, and Audible.
Amazon is seeking an Operations Manager to build out and manage a Data Associate team, in Berlin, in support of our German speech and language technology,which powers Amazon Fire TV. The Ops Manager will be responsible for working with third-party agencies and Human Resources to recruit team members and establish efficient onboarding practices. He or she will receive regular directives from relevant Program Managers on weekly deliverables to deliver on key language data workflows. The Ops Manager will work with off-site Data Specialists to coordinate team trainings on key language data workflows (e.g. transcription, annotation) and will be responsible for monitoring accuracy and throughput across his or her team to meet weekly deliverables.

The Operations Manager must have a passion for data, efficiency, and accuracy. Specifically, the Operations Manager will:
· Manage the operations floor on a day-to-day basis covering approximately 20 -30 Data Associates
· Coordinate with the site manager for space planning and IT support.
· Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines.
· Partner with remote Data Specialists to receive workflow priorities and appropriate training materials.
· Manage both on-site and remote team members as necessary to meet headcount demands.
· Communicate effectively in both German and English.
· Adapt quickly to changing specifications and workflows.
· Build weekly work schedules, balancing tasks as per the current demand.
· Build daily and weekly status reports from metrics databases for communication to stakeholders.
· Track metrics around quality and productivity.

Qualifications
· Bachelor Degree (Any Stream) with 2+ years management experience
· Native-level German language skills, both spoken and written.
· Excellent English language skills, both spoken and written.
· Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook
· Experience in understanding performance metrics and developing them, as required

Preferred Qualifications
· Experience with aspects of speech and language technology
· Exposure to process improvement/quality control tools and methods